01 of 06
Talk to customers
Every call, text, email and chat answered and kept on the customer's record.
The CRM for HVAC, plumbing, roofing and electrical shops
Stop losing jobs to missed calls.
ALTITUDE texts back every caller, keeps each job moving from first ring to paid, and we set the whole thing up for you.
Start 30 days free
$69/mo after, for 3 people
No card · We do the setup · No contract · Cancel anytime
Book a 15-minute demoRidgeline Home Services
Heating · Cooling · Plumbing
Work order
No. 004218
- Customer
- Greg Albright
- Job
- Water heater, no hot water
- 7:42 AMMissed callTexted back automatically
- 8:10 AMVisit scheduledToday 11:00–12:30 · Luis O.
- 12:40 PMInvoice paidCard, from the invoice link
via ALTITUDE
Total$650.00
An example job. The shop and customer are made up.
From first ring to paid. In the real app.
Real ALTITUDE screens, plus two animated examples. The shop, customers and numbers are made up.
01 · 7:42 AMSet up in your first week
The call you missed texts them back.
You're under a sink, the phone rings out. Before they can dial the next shop, they get a text from you. Anyone who calls your ALTITUDE number gets one, every time.
7:42Text Message · Today 7:42 AMHi, this is Ridgeline Home Services. Sorry we missed your call! What's going on? Reply here and we'll get right back to you. Reply STOP to opt out.Water heater quit this morning, no hot water. Can someone come today?We can be there today, 11:00–12:30. We'll text you when Luis is on the way.Text MessageWhat your caller sees. Example messages. 02 · 7:44 AM
Their reply lands in one inbox.
Texts, email, website chat, Facebook and Instagram messages come into one feed, already tied to the customer. Answer from the truck or the office.
03 · 8:10 AM
Book the visit while they're still on the line.
Drop it on the schedule and the tech sees it on their phone. Customers can also book themselves from your online booking link, and get a text when the tech is on the way.
04 · 12:05 PM
Send an estimate they approve online.
A clean, branded estimate, with good, better and best options if you want them. The customer approves from the link and their name and time are recorded. Works for a $650 repair or a $6,950 install like this one.
05 · 12:40 PM
Get paid before you leave the driveway.
Turn the job into an invoice and text the link. They pay by card, and you see what's paid, sent and overdue at a glance.
Ridgeline Home ServicesINV-4218$650.00OutstandingPaid todayINV-4218Greg AlbrightPaid$650.00Top: your customer's pay page. Bottom: your invoices. Example invoice.
And from the office, nothing slips.
Every job has an owner, a dollar value and a next step. The daily digest flags who's waiting on a reply, which estimate needs a nudge, and which invoice is past due.
And it keeps working after the first call.
Pick one and watch it run. These are the same tools, on every plan.
Greg Albright(314) 555-0142Call ended · 1 min
CallerMy water heater quit this morning. Can someone come today?
ReceptionistSorry about that. I have an opening today from 1:00 to 3:00. Want it?
CallerYes, please.
ReceptionistYou're booked. We'll text you when the tech is on the way.
Receptionist booked a visitNew lead
- Visit
- Today 1:00–3:00 · Luis O.
- Reason
- Water heater, no hot water
- Saved
- Summary and recording
Nobody free? The call still gets answered.
It answers questions about your business, books a time from your open slots or takes a message, and leaves your team a note with the recording.
See the AI receptionistEverything a shop runs on. One login.
Answering the phone is where it starts. The same account runs the leads, the schedule, the money, the marketing and the reporting, and every part is on every plan.
Group 1 of 6
33 features, each with its own page. See them all
Also for lesson studiosRun a music, dance or art studio?Weekly lessons, attendance and make-ups, group classes, teacher pay and a parent portal.See ALTITUDE for lesson studiosWhat missed calls cost you this year.
A caller who gets voicemail usually calls the next shop on Google. Move the sliders to match your week.
Your numbers, your guess. We don't pretend to know your shop better than you do.
Stop the leak: start 30 days freeMissed calls, one year
- Missed calls
- 156
- Would have booked
- 39 jobs
- × average job
- $350
- Walked to a competitor
$13,650$13,650 - ALTITUDE Starter, a year
- −$690
ALTITUDE pays for itself if the text-back saves 2 jobs a year.
A note from the people who built it
We're new. Here's what that gets you.
You won't find a wall of customer logos here, and we won't fake one. What you get is us: we set up your account, import your contacts and handle your texting approval. When something doesn't fit how your shop works, you're talking to the people who can change it.
Your price, in writing.
Tell us how many people will use it. That's the whole quote.
- 1.30 days freeNo card to start. Everything works on day one, and we set up your texting in your first week.
- 2.No contractPay monthly and cancel anytime. Cancel during the trial and you pay nothing.
- 3.We do the setupYour contacts imported for free. Your business number and texting registration done for you: free on yearly plans, $99 once on monthly.
- 4.Every feature includedPlans differ only by how many people use it.
Quote
Price on the page. No sales call.
Billing
- Starter plan, 3 people
- $69
- Setup and contact import, done by us
- $0
- Business number, texting and AI receptionist setup
- $99 once
- 500 texts a month, more at $20 per 1,000
- Included
- 30 AI receptionist minutes a month
- Included
- Every feature, every plan
- Included
- Contract
- None
First 30 days free. Texting set up in week one.
$69/mo
Start 30 days free
No card to start. Cancel anytime.
The fine print, in plain English.
Still wondering? Ask the people who built it.
Do I have to change my phone number?
No. Your main line, your trucks and your Google listing stay exactly as they are. We set you up with an ALTITUDE business number for calls and texts, and anyone who calls it gets an instant text back. Put it on your website and Google profile wherever you want faster replies. To cover missed calls on your main line too, forward unanswered calls to your ALTITUDE number: those callers hear your greeting, can leave a voicemail, and get the same text back.
How long until texting is live?
Texting is set up in your first week. Carriers require every business that texts customers to register first, so we file it for you. Setting up your business number and texting is free on yearly plans and $99 once on monthly plans. Everything else, from the inbox to scheduling, estimates and invoices, works on day one.
What does the AI receptionist do?
When nobody on your team picks up, it answers calls to your ALTITUDE number in a natural voice. It answers questions about your business, books a time from your open slots, takes the caller's details or passes the call to a person. Afterward you get a note with the recording and a task to call back, and new callers become leads. It comes with the phone package, which includes receptionist minutes on every plan, and 100 more minutes are $19.
Do I need a credit card to start?
No. You get 30 days with every feature and no card. If you want to keep going, add a card before the trial ends.
Can I get a refund?
Payments are not refundable, which is why the trial is 30 days with every feature and no card. Take the whole trial to decide. If you cancel later, you are not charged again.
Does it work with QuickBooks?
Yes. Connect QuickBooks Online and ALTITUDE keeps the two in step: customers, estimates, invoices and your items go to QuickBooks, and payments, voided invoices, and customers or invoices made in QuickBooks come back. If the same record is edited in both places, the newest edit wins. Expenses stay in QuickBooks.
How many texts are included?
Starter: 500 a month. Professional: 2,000 a month. Business: 5,000 a month. Replies from customers don't count. Need more in a busy month? Buy 1,000 more for $20 from inside the app. Nothing is billed automatically and your plan never changes on its own.
Does ALTITUDE take a cut when customers pay?
No. ALTITUDE adds no fees on top of your payments. Your card processor's standard rate is the only cost.
What happens to my data if I leave?
It's yours, not ours. Export your customers and invoices from inside the app any time, whether you stay or go.
Do my techs need to download an app?
No. ALTITUDE runs in any phone browser. Techs get a simple crew page with today's visits, checklists, photos and a time clock, with nothing to install. iPhone and Android apps are coming soon.
Is there a contract?
No. Pay monthly and cancel anytime, or pay yearly and get two months free.
How many people can use it?
Starter: 3 people for $69/mo. Professional: 10 people for $149/mo. Business: 25 people for $299/mo. Need more? Add people to any plan.
Your next customer is about to call.
Be the shop that answers. Free for 30 days, and we do the setup.